Terms of service
Terms of Service Last updated on June 9, 2026
This website is operated by Rossolighting. Throughout the site, the terms "we", "us", and "our" refer to Rossolighting. Rossolighting offers this website, including all information, tools, products, and services available from this site, to you, the user, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service, including any additional terms, conditions, and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. If you do not agree to these Terms, you may not access the website or use our services.
Our store is hosted on Shopify Inc. Shopify provides the e-commerce platform that allows us to sell our products and services to you.
1. Online Store Terms
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have given us consent to allow your minor dependents to use this site.
You may not use our products or services for any illegal or unauthorized purpose. You may not use the website in any way that violates applicable laws or regulations, including copyright, trademark, privacy, consumer protection, or safety laws.
You must not transmit viruses, malware, worms, or any code of a destructive nature. A breach or violation of these Terms may result in the termination of your access to our services.
2. General Conditions
We reserve the right to refuse service to anyone for lawful reasons, including suspected fraud, abuse, misuse of our website, violation of these Terms, or activity that may harm our business, customers, or service providers.
You understand that your content, excluding credit card information, may be transferred unencrypted and may involve transmissions over various networks or changes to conform to technical requirements. Credit card information is encrypted during transfer and is processed by secure third-party payment providers.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the website, services, products, or access to the website without express written permission from Rossolighting.
3. Accuracy, Completeness, and Timeliness of Information
We make reasonable efforts to keep the information on this website accurate, complete, and current, including product descriptions, prices, availability, shipping information, return information, and policy details. However, occasional errors, updates, or omissions may occur.
If we discover an error that affects your order, we will contact you as soon as possible and offer a correction, cancellation, replacement, or refund where appropriate.
Information on this website may be updated or changed from time to time. You agree that it is your responsibility to review the current information before placing an order.
4. Products, Prices, and Availability
Prices for our products are subject to change without notice. Price changes will not affect orders that have already been accepted and paid, except in cases of obvious pricing errors, suspected fraud, or other issues that require correction under applicable law.
Product availability may change without notice. We reserve the right to limit the quantities of any products or services that we offer and to discontinue any product at any time.
We make reasonable efforts to display product images, colors, materials, sizes, and descriptions accurately. However, actual colors and finishes may vary slightly due to screen settings, lighting, handcrafted materials, natural material variations, and manufacturing tolerances.
Some lighting fixtures may be made to order, customized, or produced after purchase. If a product is made to order or has special return restrictions, this should be stated on the product page or in our Refund Policy.
5. Orders, Billing, and Account Information
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our store.
We reserve the right to refuse, limit, or cancel any order for lawful reasons, including suspected fraud, incorrect pricing, product unavailability, payment issues, incomplete shipping information, or orders that appear to be placed by unauthorized resellers or distributors.
If we change or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address, or phone number provided at the time the order was placed.
6. Payment
All prices are listed in the currency shown on the website at checkout. Payment must be completed before an order is processed.
Payment information is processed by secure third-party payment providers. Rossolighting does not store full credit card numbers on our website.
7. Shipping and Delivery
Shipping times, shipping costs, delivery restrictions, import duties, and order tracking information are described in our Shipping Policy.
Please review our Shipping Policy before placing an order.
Estimated delivery times are estimates only and may be affected by carrier delays, customs checks, remote delivery locations, weather events, public holidays, or other circumstances beyond our control.
8. Returns, Refunds, and Cancellations
Returns, refunds, exchanges, cancellation rules, non-returnable items, return shipping costs, and damaged or defective item claims are governed by our Refund Policy.
Please review our Refund Policy before placing an order.
9. Third-Party Tools and Links
We may provide access to third-party tools, apps, payment services, tracking services, or website features. These tools are provided by third parties, and we do not control every aspect of their operation.
Third-party links on this website may direct you to websites that are not affiliated with Rossolighting. We are not responsible for the content, policies, accuracy, availability, or practices of third-party websites.
Please review the policies and terms of any third-party provider before using their services.
10. User Comments, Feedback, and Submissions
If you send us comments, reviews, photos, suggestions, ideas, or other submissions, you agree that we may use, edit, publish, translate, or display them as permitted by applicable law and our Privacy Policy.
You agree that your submissions will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You also agree that your submissions will not contain unlawful, abusive, misleading, obscene, or harmful content, or any malware or malicious code.
11. Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Please review our Privacy Policy for more information about how we collect, use, protect, and share personal information.
12. Errors, Inaccuracies, and Omissions
Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, availability, or other details.
We reserve the right to correct errors, inaccuracies, or omissions and to change or update information. If an error affects an order after it has been placed, we will contact you as soon as possible and offer a correction, cancellation, or refund where appropriate.
13. Prohibited Uses
You are prohibited from using the website or its content for any unlawful purpose; to violate laws or regulations; to infringe intellectual property rights; to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate; to submit false or misleading information; to upload or transmit viruses or malicious code; to collect or track personal information of others; to spam, phish, scrape, crawl, or interfere with the security or operation of the website.
We reserve the right to terminate your use of the website or services for violating any prohibited use.
14. Disclaimer of Warranties and Limitation of Liability
We do not guarantee that your use of our website or services will be uninterrupted, timely, secure, or error-free.
Products and services are provided as described on the website and subject to applicable laws, our policies, and any written product-specific terms. Nothing in these Terms limits any mandatory consumer protection rights that may apply to you.
To the maximum extent permitted by applicable law, Rossolighting and its officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the website or products purchased through the website.
Because some jurisdictions do not allow limitations of certain damages or warranties, some of these limitations may not apply to you.
15. Indemnification
You agree to indemnify, defend, and hold harmless Rossolighting and its affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable attorneys' fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.
16. Severability
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. This will not affect the validity and enforceability of the remaining provisions.
17. Termination
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms at any time by ceasing to use our website.
If we believe that you have failed to comply with these Terms, we may terminate your access to our services. Any obligations and liabilities incurred before termination shall survive the termination of these Terms.
18. Entire Agreement
These Terms of Service and any policies posted on this website constitute the entire agreement between you and Rossolighting regarding your use of the website and services.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
19. Governing Law
These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of China.
This does not limit any mandatory consumer protection rights that may apply in your country, state, or province of residence.
20. Changes to Terms of Service
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. Your continued use of or access to the website after any changes are posted constitutes acceptance of those changes.
21. Contact Information
Questions about these Terms of Service should be sent to us at support@rossolighting.com, or you can reach us using the information below: