Privacy policy

Privacy Policy Last updated on June 9, 2026

This Privacy Policy describes how Rossolighting ("we", "us", or "our") collects, uses, discloses, and protects your personal information when you visit rossolighting.com (the "Site"), use our services, make a purchase, or contact us.

By using our Site or services, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Site or services.

1. Who We Are

Rossolighting is responsible for the personal information collected through this website. If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us using the information listed at the end of this policy.

2. Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our Site, and information we receive from service providers that help us operate our store.

Information you provide directly to us may include:

• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order information, such as products purchased, order number, payment confirmation, delivery information, returns, refunds, and customer support messages.
• Account information, such as your login details and account preferences if you create an account.
• Customer support information, such as messages, photos, videos, or other details you provide when contacting us about an order, product issue, return, or refund.

Information collected automatically may include:

• Device and browser information.
• IP address and general location information based on your IP address.
• Pages viewed, products viewed, links clicked, referring pages, and other usage data.
• Cookie, pixel, and similar tracking information used to operate, improve, analyze, and market our services.

Information from third parties may include:

• Information from Shopify and other service providers that support our website and e-commerce operations.
• Information from payment processors that help process payments securely.
• Information from shipping, fulfillment, tracking, customer support, analytics, advertising, and fraud prevention providers.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To process and fulfill orders: including payment processing, order confirmation, shipping, delivery, returns, refunds, and customer support.
• To communicate with you: including order updates, tracking information, customer service replies, policy updates, and important service messages.
• To improve our Site and services: including troubleshooting, analytics, product improvement, website performance, and customer experience improvement.
• For marketing and advertising: including promotional emails, advertising, retargeting, and measuring the effectiveness of our marketing, where permitted by applicable law.
• For security and fraud prevention: including detecting, investigating, and preventing fraudulent, unauthorized, illegal, or harmful activity.
• To comply with legal obligations: including tax, accounting, consumer protection, dispute resolution, and other legal requirements.

4. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate our Site, remember your preferences, understand how visitors use our Site, improve our services, and provide advertising where permitted by law.

Our store is powered by Shopify. For more information about Shopify cookies, please visit Shopify's Cookie Policy.

You can control or disable cookies through your browser settings. Some features of our Site may not work correctly if cookies are disabled. Where required by law, we may also provide a cookie banner or privacy settings tool that allows you to manage certain tracking preferences.

5. How We Disclose Personal Information

We may disclose your personal information to third parties when necessary to operate our business, provide our services, comply with legal obligations, or protect our rights. These third parties may include:

• Shopify and website hosting or e-commerce service providers.
• Payment processors and fraud prevention providers.
• Shipping, fulfillment, delivery, and order tracking providers.
• Customer support, email, SMS, analytics, advertising, and marketing service providers.
• Professional advisors, legal authorities, or government agencies when required by law or necessary to protect our rights.
• Business partners or successors in connection with a merger, acquisition, financing, reorganization, or sale of business assets.

We do not sell your personal information for money. We may use advertising and analytics technologies that could be considered "sharing" or "targeted advertising" under certain privacy laws. Where required by applicable law, you may opt out by contacting us or using available privacy controls on our Site.

6. Payment Security

Payments are processed by secure third-party payment providers. Rossolighting does not store full credit card numbers on our website. Payment information is handled according to the security practices and privacy policies of the relevant payment providers.

7. Marketing Communications

If you subscribe to our marketing emails or otherwise consent to receive promotional communications, we may send you product updates, offers, and promotional messages. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at support@rossolighting.com.

Even if you opt out of marketing messages, we may still send non-promotional messages related to your orders, account, shipping, returns, refunds, or customer service requests.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information, subject to legal and operational exceptions.
• Request a copy of your personal information in a portable format.
• Withdraw consent where we rely on consent to process your information.
• Opt out of marketing communications.
• Opt out of certain targeted advertising or sharing activities where required by applicable law.
• Appeal a privacy request decision where applicable law provides that right.

To exercise your privacy rights, please contact us at support@rossolighting.com. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

9. California Privacy Notice

If you are a California resident, California privacy laws may provide you with additional rights, including the right to know, access, correct, delete, and opt out of certain sharing of personal information. You may submit a request by contacting us at support@rossolighting.com.

In the past 12 months, we may have collected the following categories of personal information: identifiers, contact information, order information, commercial information, internet or network activity, approximate geolocation based on IP address, and customer support information. We may disclose these categories to service providers such as Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, advertising providers, and customer support providers for the purposes described in this Privacy Policy.

We do not knowingly sell or share personal information of individuals under 16 years of age.

10. Children's Privacy

Our Site and services are intended for adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information as required by law.

11. Data Security and Retention

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee perfect security.

We retain personal information for as long as necessary to provide our services, fulfill orders, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our policies.

12. International Transfers

We may transfer, store, and process your personal information in countries other than where you live, including China, the United States, and other countries where our service providers operate. These countries may have data protection laws that differ from those in your location.

Where required by applicable law, we use appropriate safeguards for international transfers of personal information.

13. Third-Party Websites and Links

Our Site may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. Please review the privacy policies of any third-party websites or services you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or business operations. When we update this policy, we will revise the "Last updated" date at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your privacy rights, please contact us using the information below: