Frequently Asked Questions

Currently, we ship exclusively within the United States. Please note that due to carrier limitations, we cannot ship to P.O. Boxes, APO, or FPO addresses.

Total delivery time is a combination of Processing Time and Shipping Time:

• Processing Time: Standard orders are processed within 1–5 working days. For custom or made-to-order fixtures, please allow 10-15 working days for production.
• Shipping Time: We offer Free Standard Shipping (20-30 working days) and Expedited Shipping (10-20 working days, starting at $80 depending on order value).
  (Note: Working days are Monday-Friday, excluding U.S. federal holidays).

No, you won't have to worry about hidden fees! For our U.S. customers, the price you see at checkout is final. Rosso Lighting covers all applicable import duties and taxes.

Once your order has been dispatched, you will receive an automatic email notification containing your tracking number and order details. You can simply copy this tracking number and visit our [Track Order] page to get real-time updates on your shipment's journey.

First, please check with your neighbors or your local post office. If you still cannot locate your package, contact us at support@rossolighting.com within 10 days of the delivery date. We will help you file a claim with the carrier and work to resolve the issue promptly, which may include sending a replacement.

Absolutely. All Rosso Lighting fixtures are proudly backed by a 1-Year (365 Days) Brand Warranty covering defects in materials and workmanship. If a component fails under normal residential use, we will promptly provide free replacement parts or a brand-new fixture to ensure your sanctuary remains perfectly illuminated.

Your peace of mind is our priority! If your item arrives damaged, you do not need to return it to our facility. Simply email us at support@rossolighting.com immediately with your order number and clear photos/videos of the damage. Once verified, we will arrange for a Free Replacement or issue a Full Refund right away.

Yes, we accept returns for standard retail products within 30 days of delivery, provided the item is unused, uninstalled, and in its original packaging. Please note: Physical returns must be sent to our central processing facility in China, and the buyer is responsible for the international return shipping costs.

Yes! Because international return shipping can be costly, we offer a Partial Refund option for minor issues or if you simply changed your mind. You get to keep the beautiful lighting fixture, and we will refund a fair portion of your purchase price directly to your original payment method.

No, we do not charge any restocking fees for returned items.

For safety and quality control, we cannot accept returns for:

• Items that have already been installed, assembled, or modified.
• Custom-made or personalized lighting fixtures.
• Clearance items marked as "Final Sale".

Yes, all our fixtures are fully compatible with standard U.S. voltage (110V-120V) and are designed to meet North American electrical standards.

For your convenience, we generally include compatible bulbs in your package so you can illuminate your space right away! Please note, however, that these included bulbs are provided as complimentary gifts and are not covered under our 1-Year Brand Warranty.

All our lighting products are carefully crafted by professional artisans. We recommend storing them in a dry, temperature-controlled environment and gently cleaning with a damp cloth. Avoid using harsh cleaning agents or abrasive materials.

If your order has not yet entered the shipping process, you can cancel it for a full refund by contacting us within 24 hours of placing the order. Unfortunately, once an order has been processed for shipping or handed over to the carrier, it cannot be canceled.

Yes, we love working with trade professionals! If you are an interior designer, architect, or contractor, please reach out to our support team at support@rossolighting.com with your project details, and we can discuss exclusive trade pricing and support.