Warranty Policy

1. Warranty Coverage

What is Covered:

  • Our products are covered by a 360-day warranty from the date of purchase. This warranty covers defects in materials or workmanship under normal use. The warranty applies only to the original purchaser and cannot be transferred.

What is Not Covered:

  • Damage caused by misuse, improper installation, or accidental damage (e.g., broken bulbs, damage caused by electrical surges).
  • Wear and tear due to natural use or environmental factors.
  • Modifications or repairs done by unauthorized third parties.
  • Bulbs are not covered under the warranty, unless explicitly stated in the product description.
  • Cosmetic damages like scratches or dents caused by improper handling or installation.

2. Warranty Claims Process

  • How to File a Claim:
    To request a warranty claim, please follow these steps:
    • Contact Us: Reach out to our Customer Support Team via email at support@rossolighting.com, providing your order number, product details, and photos of the defect or damage.
    • Claim Review: Once we receive your claim, our team will review the provided information and assess whether the issue qualifies for a warranty replacement or repair.
    • Approval and Processing: If your claim is approved, we will ship a free replacement for the defective item. If the product cannot be repaired, we will ship a brand-new light fixture at no additional cost.
  • Return Process:
    If a return is necessary, we will provide you with a prepaid return shipping label. Please ensure that the product is carefully packaged to avoid any damage during return shipping. Items must be returned in their original condition, unused, and with all accessories or parts included.

3. Warranty Period

  • The warranty period is 360 days from the date of purchase. The warranty covers the original purchaser only and requires proof of purchase (receipt or order confirmation) for verification. This warranty period does not extend beyond the initial purchase date.

4. Limited Warranty

  • This warranty is limited to the repair or replacement of defective products. We do not cover any associated costs such as labor fees, installation expenses, or shipping costs unless the product is defective.
  • In some cases, if a replacement product is unavailable, we will issue a full refund for the defective product, at our discretion.

5. Refunds and Exchanges

  • Refunds: If your product is found defective and is not repairable or replaceable, we will issue a full refund upon the return of the product. Refunds are processed within 5-10 business days after we receive the returned item.
  • Exchanges: If your product is defective, we will arrange for a direct exchange with the same product or a similar item of equal value, depending on availability.

6. Exclusions

The warranty does not cover:

  • Shipping costs for returns and exchanges, unless the product is defective or damaged during transit.
  • Damage from external factors such as power surges, water damage, or fire.
  • Normal wear and tear, including fading, discoloration, or damage from environmental conditions.
  • Consumables, including bulbs, unless specified as defective.
  • Unauthorized repairs or alterations made by third parties.

7. Customer Support

If you have any questions, concerns, or need assistance with the warranty process, our customer support team is here to help. You can contact us through:

8. Warranty Limitations

  • This warranty is non-transferable and applies only to the original purchaser who bought the product from our store. It is void if the product is resold or transferred.
  • Any warranty claims are subject to local laws and regulations, as applicable in your region. Consumers in certain jurisdictions may have additional rights beyond this warranty.

9. International Warranty

  • For international orders, warranty coverage is limited to defects in materials and workmanship, and does not include shipping costs for returns or repairs. The warranty period for international shipments is also 360 days from the date of purchase.

10. Product Care and Maintenance

  • To ensure the longevity of your product and avoid warranty issues, please follow the product care instructions included with your order. Proper care and maintenance can help prevent damage and extend the life of the product.
  • For any questions about care instructions or recommended cleaning methods, feel free to contact our support team.